List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Receive and assess the request for environmental information | 1.1 | Confirm and record the source, nature and priority of the customer’s request. |
| 1.2 | Redirect the request to a more relevant person, if appropriate. |
| 1.3 | Check authority/approval to release information by referring to workplace procedures or relevant personnel. |
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2 | Prepare the response | 2.1 | Identify sources and/or locations of required information. |
| 2.2 | Resolve any problems with accessing information in consultation with supervisor. |
| 2.3 | Extract and copy the required information. |
| 2.4 | Check that the information is accurate, complete and reliable and conforms to workplace requirements. |
| 2.5 | Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel. |
| 2.6 | Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe. |
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3 | Provide environmental information | 3.1 | Prepare correspondence/report using clear, concise language and in the specified format. |
| 3.2 | Check/revise text to ensure that the intended meaning is not ambiguous. |
| 3.3 | Check spelling, punctuation and grammar and correct any errors. |
| 3.4 | Use the most appropriate communication method given the priority, cost and confidentiality involved and the customer’s facilities. |
| 3.5 | Check that the information supplied meets the customer’s needs and, if not, take appropriate action. |
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4 | Record details of request and response | 4.1 | Record all details of the request and information supplied in accordance with workplace procedures. |
| 4.2 | Notify other relevant personnel of request and response in accordance with workplace procedures. |
| 4.3 | File/store records in the designated place in accordance with workplace procedures. |
Evidence of competence in this unit must satisfy all of the requirements of the elements and performance criteria, and include demonstration of:
providing environmental information to at least three (3) different customers
applying workplace procedures for the receipt of information requests, release of information and record keeping
analysing and prioritising requests for information
seeking advice when requests for information are unclear or are beyond scope of competence/responsibility
locating and organising relevant information from a range of sources
supplying accurate, reliable information that meets the customer’s needs and uses language, style and format that is readily understood
preparing written documents that are free from spelling, grammatical and formatting errors
providing authorised information within the expected timeframe and confirming the client’s understanding
maintaining security and confidentiality of information in accordance with workplace procedures.
Must provide evidence that demonstrates knowledge of:
common sources of environmental information
environmental protection/management terminology, concepts and principles
site/project/program characteristics and the nature of activities
environmental legislative/regulatory requirements relevant to site/project/program within scope of responsibility
workplace environmental management plans, procedures, control measures and management actions for site/project/program within scope of responsibility
environmental management values, environmental issues, risks and impacts for site/project/program
workplace procedures for the receipt of information requests, release of information and record keeping.
Judgement of competence must be based on holistic assessment of the evidence. Assessment methods must confirm consistency of performance over time, rather than a single assessment event.
This unit of competency is to be assessed in the workplace, or a simulated workplace environment. A simulated workplace environment must reflect realistic operational workplace conditions that cover all aspects of workplace performance, including the environment, task skills, task management skills, contingency management skills and job role environment skills.
Foundation skills are integral to competent performance of the unit and should not be assessed separately.
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept in each case).
Holistic assessment methods include:
review of environmental information provided by the candidate to at least three (3) different customers
feedback from supervisor and/or customers that the candidate consistently provides timely information which meets their needs
oral and/or written questions to assess the candidate’s knowledge of environmental management terms, principles, legislative/regulatory requirements, workplace environmental management plans, policies and procedures.
Access is required to workplace documentation, procedures, and specifications associated with this unit including, but not limited to:
site/project/program history
relevant legislation, codes, standards, workplace environmental management policies, plans, strategies, procedures and checklists
access to a computer, internet, data sets, workplace information management system and reports.
Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.
The assessor must demonstrate both technical competency and currency.
Technical competence can be demonstrated through:
relevant VET or other qualification/Statement of Attainment AND/OR
relevant workplace experience
Currency can be demonstrated through:
performing the competency being assessed as part of current employment OR
having consulted with an organisation providing environmental monitoring, management or technology related services about performing the competency being assessed within the last twelve months.